fz88 Privacy Policy — How We Protect Your Personal Data

Introduction

This Privacy Policy ("Policy") describes how fz88 ("fz88", "we", "us", "our") collects, processes, stores and shares personal information about you ("Player", "User", "you") when you access or use the fz88 online casino and sports betting platform available at fz88.one and any associated mobile-optimised domains. By registering an account, depositing funds or using any feature of the fz88 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

fz88 takes its obligations under applicable data protection legislation seriously. We collect only the data we genuinely need to operate a safe, compliant and enjoyable platform, we keep it only for as long as necessary, and we implement robust technical and organisational measures to protect it against unauthorised access, loss or misuse.

Our Core Privacy Principles

Five principles underpin everything fz88 does with your personal data. These are not aspirational statements — they are operational requirements embedded in our systems and processes.

1Information We Collect

fz88 collects personal data through several channels: directly from you during registration and account management, automatically as you use the platform, and from third-party verification and payment service providers. The categories of personal data we collect include:

• Identity data: full legal name, date of birth, national identity card number or passport number, and a photograph of the relevant identity document, collected as part of KYC verification.
• Contact data: Bangladesh mobile number, email address, and the physical or mailing address provided during registration or KYC, used for account communications and withdrawal processing.
• Financial data: records of all deposits, withdrawals, bets placed and winnings received, the payment methods used (bKash account number, Nagad account number, bank account details), and transaction timestamps. Payment instrument credentials (full account numbers, PINs) are never stored on fz88 servers.
• Technical data: IP address, device type and operating system, browser type and version, session duration, pages visited, click events, and approximate geolocation derived from IP address. This data is collected automatically via server logs and analytics tools.
• Responsible gaming data: records of any deposit limits, session time reminders, cooling-off periods or self-exclusion requests you have set or submitted, retained to ensure those protections remain in force and to demonstrate regulatory compliance.

Where fz88 collects data indirectly — for example through a third-party payment provider confirming a transaction or a KYC bureau verifying your identity — we receive only the information relevant to our stated purpose and do not receive or store the underlying payment credentials.

2How We Use Your Information

fz88 uses your personal data for the following specific purposes. Each purpose is matched to a lawful basis for processing, described in Section 3 below:

• Account creation and management: to register your account, verify your identity in compliance with KYC and anti-money laundering (AML) requirements, and maintain the integrity of your account throughout its lifecycle.
• Payment processing: to process deposits via bKash, Nagad, Rocket, Upay and bank transfer; to verify that all payment methods are registered in your name; and to execute withdrawal requests accurately and within the stated timeframes.
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access. We use automated monitoring systems and manual review to protect both fz88 and our players.
• Responsible gaming compliance: to enforce deposit limits, session reminders, cooling-off periods and self-exclusion requests that you have set; to monitor for indicators of problem gambling; and to fulfil our obligations to refer players in distress to appropriate support resources.
• Platform improvement and analytics: to analyse how players use the fz88 platform in aggregate, identify areas for improvement, test new features, and optimise platform performance. Analytics data is processed at an aggregate level and does not identify individual players.
• Marketing communications: to send you promotional offers, bonus notifications and platform updates by SMS and email, where you have given your consent to receive such communications or where we have a legitimate interest in keeping you informed about offers relevant to your play history. You may opt out at any time — see Section 9.

3Legal Basis for Processing

fz88 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: processing that is necessary to create and manage your account, process payments, and fulfil the services you have requested from fz88. Without this processing, fz88 cannot provide the platform to you.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering (AML) legislation, KYC requirements, responsible gaming obligations, and any lawful instruction from a court, regulator or law enforcement authority.
• Legitimate interests: processing for fraud detection, security monitoring, platform analytics and the prevention of bonus abuse, where fz88's interest in operating a secure and fair platform is not overridden by your privacy interests.
• Consent: processing for marketing communications, where you have expressly opted in to receive promotional messages from fz88. You may withdraw this consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

4Sharing Your Information

fz88 does not sell your personal data. We share it only with the categories of third parties listed below, and only to the extent necessary for the specific purpose stated:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank and other financial institutions, solely for the purpose of processing your deposits and withdrawals. These providers receive only the transaction data required to execute the payment.
• Identity verification providers: third-party KYC bureaux engaged by fz88 to verify the authenticity of identity documents submitted by players. These providers operate under strict data processing agreements and may only use the data for the KYC purpose.
• Regulatory and law enforcement authorities: fz88 will disclose personal data to regulatory bodies, courts or law enforcement agencies where required to do so by law, by a court order, or in response to a legitimate and proportionate official request. fz88 will inform you of any such disclosure to the extent permitted by law.
• Technology service providers: cloud hosting providers, cybersecurity vendors and analytics platforms engaged to operate, maintain and improve the fz88 platform. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to fz88.

5Cookies and Tracking Technologies

fz88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse usage patterns. The cookies we use fall into three categories:

• Essential cookies: required for the platform to function. These include session authentication cookies, security tokens and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your account preferences, language selection and other settings so you do not have to re-enter them on each visit. These improve your experience but are not strictly necessary.
• Analytics cookies: used to collect aggregate, anonymised data about how players navigate the platform. This helps us understand which features are most useful and where improvements are needed. No individual player is identified through analytics cookies.

You can control non-essential cookies through your browser settings or the cookie preference centre within the fz88 platform. Blocking essential cookies will impair your ability to use the platform. Please note that clearing your browser cookies will log you out of your fz88 account.

6Data Retention

fz88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: active account data is retained for the lifetime of your account plus five (5) years after closure to satisfy AML and regulatory record-keeping obligations; transaction records are retained for a minimum of five (5) years from the date of each transaction; responsible gaming records (including self-exclusion records) are retained for the duration of the exclusion period plus five (5) years; and marketing consent records are retained until you withdraw consent, plus an additional six (6) months to handle any related complaints.

When your personal data is no longer required for any legitimate purpose, fz88 will securely delete or anonymise it. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

7Data Security

fz88 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction and misuse. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and fz88 servers; encryption of sensitive data fields (including identity document images and financial data) at rest in our databases; role-based access controls ensuring that fz88 staff can only access personal data that is relevant to their specific job function; multi-factor authentication required for all fz88 administrative staff accessing production systems; and regular independent security audits and penetration testing.

Despite these measures, no data transmission or storage system can be guaranteed to be 100% secure. If you suspect your fz88 account has been compromised, please contact our support team immediately via live chat or by emailing [email protected]. fz88 will investigate any suspected data breach promptly and, where required by law, notify affected players and the relevant regulatory authority within the legally mandated timeframe.

8Your Privacy Rights

As a player at fz88, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us via live chat or at [email protected]. We will respond to all verified requests within thirty (30) days.

Please note that some rights are subject to exceptions and may not apply in all circumstances. For example, the right to erasure does not override our obligation to retain transaction records for five years under AML regulations. Where we are unable to fulfil a request in full, we will explain why and indicate what partial relief we can provide.

9Marketing Communications

fz88 may send you promotional offers, bonus notifications, tournament announcements and platform updates via SMS and email. We will only send marketing communications where you have given your consent during registration or subsequently opted in through your account settings. Marketing messages from fz88 will always clearly identify fz88 as the sender and will always include an easy unsubscribe option.

To stop receiving marketing communications from fz88 at any time, you may: click the unsubscribe link in any email communication; reply STOP to any SMS communication; update your communication preferences in your fz88 account settings; or contact our support team directly via live chat or at [email protected]. Opting out of marketing will not affect transactional communications such as account notifications, withdrawal confirmations and security alerts — these are sent regardless of marketing preferences as they are necessary for the operation of your account.

10Third-Party Services and Links

The fz88 platform integrates third-party services including game content from providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi and Microgaming. These providers may collect limited technical data (such as session identifiers and game event data) directly as part of delivering their game content. Such data collection is governed by those providers' own privacy policies and is subject to the data processing agreements fz88 holds with each provider.

fz88 is not responsible for the privacy practices of third-party game providers, payment processors or any other external services. We encourage you to read the privacy policies of any third-party service before using it. If you believe a third-party integration has collected your data in a way that is inconsistent with this Policy, please notify us so we can investigate.

11Children's Privacy

fz88 is strictly an adults-only platform. No person under the age of 21 is permitted to register an account, make a deposit or participate in any gambling activity on the platform. fz88 does not knowingly collect personal data from individuals under the age of 21. If a parent or guardian believes that their child has submitted personal data to fz88, they should contact us immediately at [email protected]. Upon confirmation, fz88 will delete all associated personal data without delay, close any account that was opened, and return any deposits that were made, less any applicable processing costs.

12Changes to This Privacy Policy

fz88 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or improvements to the platform. When we make material changes — for example changes to the categories of data we collect, the third parties we share it with, or your rights — we will notify you by email to your registered address and by a prominent notice on the platform at least fourteen (14) days before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the fz88 platform after the effective date of any changes constitutes acceptance of the revised Policy.

13Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how fz88 has handled your personal data, please contact our support team via live chat available 24/7 on the platform, or by emailing [email protected]. Please note that the email address is displayed as plain text only and is not a clickable link. We aim to respond to all privacy-related enquiries within thirty (30) days of receipt.

If you are not satisfied with fz88's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority in the jurisdiction where fz88 holds its operating licence. fz88 will cooperate fully with any investigation conducted by such an authority and will implement any remedial action required.